Frequently Asked Questions
Booking, shopping-free guarantee, refunds, hotels and guides — your questions answered
About Us
Is Good Mood Travel a licensed travel agency?
Yes. Good Mood Travel Service Co., Ltd. is a licensed local DMC (inbound tour operator) specialising in Jiangxi, Huangshan and Xiamen for many years. We sign formal travel contracts and carry travel agency liability insurance.
How big is your team?
We work with more than 100 licensed guides, including over 40 gold-medal guides, plus a full-time operations, ticketing and 24/7 customer-service team in Jiangxi.
Do you have sub-brands?
Our main brand is Good Mood Travel, with our Xuniao for wellness/recuperation travel and "Bushanhe" for high-end customised private trips.
What is your company motto?
"Travel far and wide; integrity everywhere" — transparent pricing and honest advice, even when it means recommending the cheaper option.
Which services do you provide?
Local ground handling, inbound tours for overseas guests, corporate customisation, business conferences and MICE, wellness long-stays, red-heritage training and youth study camps.
Tell me about your digital services.
We are upgrading the "Cloud Travel Jiangxi" platform with AR guide commentary and smart itinerary recommendations, while every guest also gets a human consultant via phone, WhatsApp and WeChat.
Who are your main clients?
University study groups from Nanjing, German-invested enterprise teams from Suzhou, senior recuperation groups, and a fast-growing number of travellers from Hong Kong, Macau, Taiwan, Singapore and Malaysia.
Joining a Tour
Are your tours really "no shopping stops"?
Yes. Every tour contract states that the guide will not take guests into shopping venues, backed by 10× compensation for any forced shopping. Hotels, vehicles and tickets are contracted directly — nothing is subcontracted.
What is the minimum group size?
Most small-group tours run from just 2 guests; peak-season departures may require 4. Solo travellers can ask us to join an existing group, or choose a private tour at a small surcharge.
Are your guides qualified?
All guides hold the national tour-guide licence (100% certified). We also have 40+ gold-medal guides, and more than 60% are mid/senior-level or multilingual guides. English-supporting guides can be arranged on private tours.
How do you guarantee service quality?
We manage the whole process: pre-trip briefing and health profiles, in-trip quality control, and a 24-hour follow-up call after the tour. A dedicated consultant stays on call from booking to homecoming.
What standard are your hotels?
All hotels are directly contracted. We use 3-diamond comfort, 4-diamond superior and 5-diamond deluxe properties, and on Lushan/Huangshan the better summit hotels — never unrated guesthouses.
What is the cancellation and refund policy?
Cancellation 7+ days before departure: full refund; 3–7 days: 80%; 1–2 days: 50%; same day: non-refundable. Train and air tickets follow the carrier's own rules.
How much does the 3-day Lushan tour cost?
From RMB 1,080 per guest, including 2 nights at a summit hotel, all tickets, the cable car, meals listed in the plan, air-conditioned vehicle and guide. Private upgrades and English guides are quoted separately.
Custom Tours & Cars
How is a private customised tour priced?
According to destination, duration, number of guests and hotel grade. Send us your dates and group size and we will return a detailed day-by-day proposal within 2 hours during business hours.
Can the itinerary be changed after confirmation?
Yes. After the proposal is confirmed you may request up to 2 rounds of changes free of charge. We stay flexible even on the ground when weather or transport requires it.
Service Guarantee
How does the car-and-driver charter work?
You get a clean vehicle, an experienced local driver and, on request, a licensed guide. Routes and stops can be adjusted anytime — ideal for families, photographers and guests who dislike fixed schedules.
What special services do you offer for senior travellers?
For silver-haired groups we add non-slip bath mats and grab rails, an accompanying medic or first-aid kit with blood-pressure monitor, and tailor soft, healthy meals. Daily walking distances are kept gentle.
Have you handled very large groups?
Yes — including a 1,500-guest study-camp program with a 30-minute emergency-response drill executed without a single error. We provide dedicated operations staff for large MICE and school groups.
Study & Groups
What ages are the study camps for?
The Jingdezhen ceramics camp suits ages 8–16, the nature camp 6–14 and the humanities camp 10–18. Our teacher-to-student ratio is 1:8, and every camp carries full insurance.
Destinations
When is the best time to visit Jiangxi?
Every season has its highlight: rapeseed flowers in spring, cool mountain escapes in summer, shaiqiu autumn colours in November, and rime snow on Lushan in winter. Late March–April and October–November are most popular.
How many days do I need for Jiangxi?
Five days covers the grand loop (Nanchang, Lushan, Wuyuan, Jingdezhen, Sanqingshan). Single destinations need 1–3 days: Lushan 3, Wuyuan 2, Jingdezhen 1. Ask us to combine them with Huangshan or Xiamen.
How do I get to Mount Lu (Lushan)?
High-speed trains stop at Jiujiang or Lushan stations; we pick you up there. Entrance is RMB 160 and the round-trip cable car RMB 120. Jiujiang also connects easily to Yangtze cruise ports.
How much are Wuyuan tickets?
The 12-village all-inclusive pass is RMB 210 (valid 5 days), and the Huangling round-trip cable car is RMB 120. Children under 1.2 m and seniors 65+ usually enjoy discounts — bring passports for age verification.
Is one day enough for Jingdezhen?
Yes for a first visit: the Ancient Kiln museum, China Ceramics Museum and a pottery DIY workshop fit comfortably into a day. Add a second day if you want studio hopping and the weekend markets.
What should I eat in Nanchang?
Don't miss banfen (spicy mixed rice noodles), clay-pot soup (waguan tang), stir-fried artemisia with cured pork, and sweet white-sugar cakes. Most dishes are moderately spicy — ask us for milder addresses.
How much is the Sanqingshan cable car?
The Jinsha (or Waishuangxi) cable car is RMB 125 round trip and park entrance is RMB 120. The cable car saves about 2 hours of steep climbing each way.
How long is the Longhushan bamboo raft?
The Luxi River drift takes about 40 minutes. The combined entrance-and-raft ticket is RMB 230, which also covers the shuttle buses and the hanging-coffin performance area.
How do I get to Wuyuan?
High-speed trains stop at Wuyuan station (about 30 minutes from Huangshan North, under 1 hour from Shangrao). Our packages include station pickup; we can also arrange direct transfers from Huangshan or Sanqingshan.
How many days is Jinggangshan red training?
Typically 3–5 days, including on-site teaching at Huangyangjie, Octagon Tower and the Revolutionary Martyrs Cemetery, with uniforms, certificates and closing ceremonies arranged per client brief.